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Your Exceptional TEM Program: Best Practices for Inventory Management Using TEM Metrics to Improve Performance

An effective Telecom Expense Management (TEM) program manages the full lifecycle of a telecom expense. It focuses on eight major service domains which include inventory management and change control, sourcing, procurement and fulfillment, invoice management, expense management (including validation and optimization), usage chargeback, payment, and reporting which provides business intelligence.

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Your Exceptional TEM Program: Best Practices for Sourcing Using TEM Metrics to Improve Performance

TEMIA is working to establish standards and Key Performance Indicators (KPIs) that can be used by managers and personnel performing operational roles at enterprises and suppliers. These standards seek to answer critical questions regarding performance including:

  • What are the critical factors that contribute to supplier performance and a better return on investment?
  • How do my results compare to “best practice” metrics?
  • What Service Level Agreements (SLAs) will drive results?
  • How do I measure the success of a TEM solution?

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A Call to Action: Improving Carrier / Operator Billing

TEMIA seeks to promote efficiency through greater standardization in telecom carriers’ electronic billing media.TEMIA members have expertise and a competitive advantage based on their ability to process electronic bills, but lack of standards for carrier billing causes unpredictable delays implementing Telecom Expense Management (TEM) programs. The quality and detail in bills that telecom carriers provide varies widely. It not only varies among providers, but different clients with the same services from the same provider find differences in billing detail and quality.

TEMIA seeks to work constructively with telecom carriers to help them gain efficiencies in billing because that will help our members and clients reduce waste and save money.

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This Privacy Policy was approved on August 29, 2010.

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We will not disclose individual information to any unauthorized persons.

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