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Your Exceptional TEM Program: Best Practices for Inventory Management Using TEM Metrics to Improve Performance

An effective Telecom Expense Management (TEM) program manages the full lifecycle of a telecom expense. It focuses on eight major service domains which include inventory management and change control, sourcing, procurement and fulfillment, invoice management, expense management (including validation and optimization), usage chargeback, payment, and reporting which provides business intelligence.

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Your Exceptional TEM Program: Best Practices for Sourcing Using TEM Metrics to Improve Performance

TEMIA is working to establish standards and Key Performance Indicators (KPIs) that can be used by managers and personnel performing operational roles at enterprises and suppliers. These standards seek to answer critical questions regarding performance including: What are the critical factors that contribute to supplier performance and a better return on investment? How do my […]

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A Call to Action: Improving Carrier / Operator Billing

TEMIA seeks to promote efficiency through greater standardization in telecom carriers’ electronic billing media.TEMIA members have expertise and a competitive advantage based on their ability to process electronic bills, but lack of standards for carrier billing causes unpredictable delays implementing Telecom Expense Management (TEM) programs. The quality and detail in bills that telecom carriers provide […]

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Developing an Exceptional TEM Program: Best Practices for Enterprises and Suppliers that Raise TEM Performance

This is the first of a series of educational papers focused on key performance indicators, standards, and best practices. TEMIA’s goal in publishing this information is to help educate the market by providing critical information that can be used by enterprises and suppliers to raise the performance of their TEM programs. Areas of emphasis and […]

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