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Tag Archives: Telecom Expense Management

Brexit Crisis: Is it the only IT Community Disrupter?


As you may all know, on June 23, 2016 a referendum was held in the United Kingdom (UK) to decide whether it should remain in the European Union (EU).  The final decision for the referendum ended with the UK exiting the EU.  The UK is ranked 4th in the world’s global spending on IT.  If the UK decided not to use their resources on IT spending, it wouldn’t necessarily cause a global recession as they only contribute 5.3% to the world’s IT spendhowever, it would still cause some disruption.  The United States IT Spending accounts for 32.4% of the global spending on IT.  If the US were in a predicament that forced them to spend less on or even cut out IT spending altogether, it would cause greater concerns on a global level.  Regardless of the Consequently, the British Pound is at a 30 Year low against the US Dollar. Confidence in the UK’s economy has been severely shaken.  This has created a lot of uncertainty in terms of what it means for future trade relations between the world and the UK.   Many of the treaties that were made between the UK and the EU post World War II have become obsolete and now new negotiations must be made.  Due to all the uncertainty, the UK will have to be even thriftier with how they spend their money.

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Mid-Year Health Check: Is your IT Budget on Track for 2016?


There has been an ongoing trend that asks more organizations to be more productive with the same or even less resources.  How have businesses been adapting to this strategy?  Are they asking us to make bricks without straw? Is there any way around this? The answer is found in IT investment.

The Computer Economics IT Spending and Staffing Benchmarks study is based on a survey from over 200 IT organizations conducted in the first half of 2016. According to their findings, IT organizations, on a grand scheme, are gradually expanding meanwhile widespread and ongoing IT spending and hiring is for the most part at a standstill. More organizations are changing their spending habits in flat capital budgets for new initiatives. They are moving towards the cloud because it has potential for long term growth and its value to IT is increasing. Despite budget growth being slow, there is still room for optimism.

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Why Invest in Wireline Expense Management?

Why invest in wireline expense management_ENG1

Ever wondered what wireline expense management can do for your business? We’re going to explore the answer to this question but before we can do that, I’ll first help you better understand what wireline expense management is.

Wireline” refers to the services or assets that functions using a land line.  So using: internet, PBX, Routers, circuits and etc. counts as a wireline services or assets.  Let’s get back to our initial question, (what can wireline expense management do for your business?) wireline expense management enables businesses to be aware of the usage and cost of their wireline assets/services so that they can save time and money by accurately managing its asset/service inventory.  Ultimately, businesses are given detailed knowledge of their consumption which gives them more control over how they spend.  With knowledge comes power; we empower our customers to identify areas where spending is unnecessary which gives greater control and cost savings. 

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What About IT Automation for Telecom and Mobility?


IT Cost & Asset Automation

Business analytics is the fastest growing category of global IT investment according to Forrester Research. This blog was originally written in 2012, at the time; a study done by Nucleus Research from 2012 found that for every dollar a company invested in business analytics it earned $10.66, that’s a 1066% ROI. In 2014, they found that the ratio increased from $10.66 to $13.01. That is 122% more return in 2 years. This indicates that there is an increasing trend for Business Analytics. Not too shabby.

Telecommunications and IT Management system can provide advanced analytics along with a powerful engine to automate tasks.

As companies turn to data and analytics they gain significant visibility into the overall performance of the business. The manual process of turning these insights into action can be an arduous management task on its own.

Automation connects data, insights, and action seamlessly – blowing productivity through the roof. In our experience, we have been able to identify 5 main areas to manage – mobile, wireline, M2M, UC, cloud subscriptions and IT – assets that we have been able to automate; providing our clients with a recurring stream of value.

These 5 areas are:

  1. Administration
  2. Reporting
  3. Policy Enforcement
  4. Inventory Management
  5. Auditing

1. Administration:

Administering large volumes of transactions can be executed, without draining significant amount of resources from the company with MACD automation.

MACD – Moves, Adds, Changes, and Disconnects.

With MACDs the system is able to identify when an employee, service, and/or device has moved within the organization. This feature is of the most powerful feature of a telecom and IT management system.


The system can record a MACD when an employee joins a company, get relocated, promoted / demoted, fired and/or retired. It can also detect when a device is ordered, replaced, or switches hands. When services are turned on or disconnected, it knows that too. As a MACD action occurs it is executed based on a set of business rules.

For example: An employee gets hired and as they enter the HR system, a work order for an iPhone is automatically generated and sent to the carrier. Based on the typical data and voice requirements of an employee in that role, the plan and phone type is selected. The carrier then fills the order and sends an invoice. The expense is recorded and the inventory is updated.

Now the system is tracking the new device, service, and employee, within the organization. Pretty neat huh?

2. Reporting

IT cost transparency can drive significant cost reductions within an organization. When you show employees what they spend on a monthly basis, a surprising thing happens… costs drop!

Automating validation of costs can shift the way your employee’s think about expenses and usage.

The ability to monitor commercial consumption through the lens of graphs gives decision makers the ability to perceive trends and outliers within their businesses.  This will point the decision makers to ask better questions about their processes and tackle pressing issues more efficiently as they will be able to specifically investigate the reasons as to why specimens may be below or above the average curve.  (For more information about the various types of reporting that cimpl provides please follow this link.)

3. Policy Enforcement

The next step to automating routine costs validation is policy enforcement, it can also be called governance. When business rules are embedded in the system, notifications are automatically generated. It helps you keep an eye on your top 10 “big spenders” to really determine if they are using their services to drive value or for personal consumption. Policy enforcement allows you to track employee usage and easily manage the employee digital trail.

4. Inventory Management

Maintaining an accurate inventory of your IT and telecom assets is essential to maximizing cost savings.  Inventory inaccuracy can lead to spending money on devices or services that may not be in use.  Tracking wireline devices and services which follow an employee throughout the employee lifecycle (hiring/ firing, department transfers and etc.) leaves room for inaccuracy.  In such cases there runs the risk of paying for services or devices that are not assigned to an employee which leads to wasteful spending.  This inaccuracy can become quite expensive in the case where it occurs to multiple employees over a number of years.  One solution to this issue is to automate inventory management.

Moreover, having a detailed breakdown of the inventory allows businesses to have easy accessible documentation of the depreciation of their assets.  This enables businesses to use that documentation for tax purposes, ultimately, aligning with efficiency and cost savings. (Follow this link for more information on inventory management.)

5. Auditing

Auditing telecom and IT inventory can be a frustrating and extensive task if done manually. Traditionally, telecom audits could only be done sporadically.

With the right software, you can conduct telecom and IT audits automatically on a periodic basis to ensure that you have an accurate account of services and devices, and also that you’re not paying for any unused services. Electronic audits will surface all discrepancies and allow you to track disputes until resolution – with cash in hand.

A bill of IT can also help with making your accounts accurate. The bill of IT is a bill that specifies the association between an IT asset (or service) with any or all of the following: cost, price, budget for its use, quality and benchmarking.  A bill of IT’s purpose is to justify an IT bill to people who would otherwise not understand what the IT asset (or service) does and the impact that it has on the business.

Download our case studies and learn how a large international bank was able to automate more than 50% of their MACDs.

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How Does Telecom Expense Management Accommodates Tax Increases


telecom expense management tax increaseYou might have heard that some Canadian provinces have recently announced a tax increase. The next upcoming increase in tax is scheduled to happen on July 1st and will affect New Brunswick and Newfoundland. In these two provinces HST (Harmonized Sales Tax) will increase by 2%, specifically from 13% to 15%.

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