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Tag Archives: TEM

Telecom Expense Management Is Transitioning to Technology Expense Management

TEM – Telecommunication Expense Management processes and validates invoices, loads invoices, manages wireline and landline expenses, provides a general help desk and logistic support, manages vendors and contracts, and identifies potential savings opportunities for customers. With the transition of technology to the cloud, it also transitioned to a different expenditure model. Many of the SaaS, IaaS and so many other XaaS are now being tracked as an OpEx and no longer a CapEx. The monthly recurring fees attached to this technology needs to be tracked and monitored in order to keep costs down. Telecom expense management was already dealing with these types of recurring charges with wireline and wireless management, therefore it was only natural for TEM to track cost and usage of software, IT, cloud, Machine to Machine (M2M), Unified Communications (UC), data network and security. Because of this shift, TEMIA (formerly the Telecom Expense Management Industry Association) prefer using a new term to capture the essence of this evolution and the aggregation of information coming from multiple types of technology. So TEM is no longer the acronym for ‘Telecom Expense Management’ but is now being widely used for ‘Technology Expense Management‘. Some have also adopted the term IT Expense Management (ITEM) as a replacement for Technology Expense management and both terms mean the same thing.

What Does Technology Expense Management Do?

Technology Expense Management first helps the enterprise better understand what they own, the cost of what they own and how what they own is being used. Secondly, it gives theend-user visibility on the technology assigned, how itís used, and how much it cost. With the use of a technology expense management software, such as Cimpl, organizations are able to track the cost of their inventory, receive automated reports that indicate hidden costs, track inventory, reconcile invoices and track the entire asset lifecycle. TEM provides great cost savings by showing usage, facilitating chargeback, bill payment and providing actionable reporting. All these factors help improve an organizationís business intelligence. The Telecom Expense Management industry has reinvented itself to meet the growing demand across verticals and geographies.

TEM tracks very useful information for businesses to make informed decisions and easily cut unnecessary costs. Through TEM, decision makers are able to better answer questions such as, which service is being used the least? Is that service worth keeping? What devices need to be updated? Therefore, cost saving strategies are easier to realize because costs become transparent with TEM.

Family Dollar – National Retailer

The Client

With 6,800 stores in 44 States and 45,000 team members, Charlotte-based Family Dollar is a leading retailer throughout the United States. Family Dollar offers customers a mix of quality name brand products they use every day; from consumable products such as household paper products and expanded food assortment, to treasures for every home and even quality apparel for men, woman and children.

The Challenge

In the past couple of years, Family Dollar has engaged in a number of initiatives to improve processes making them more efficient and proactive. One such initiative was its focus on Telecom Expense Management (TEM) processes. “As our chain grew is size and complexity, we realized that we needed to improve management of our telecom costs,” stated Josh Jewett, CIO at Family Dollar, Inc. “We needed a solution that would automate telecom processes to identify billing errors, efficiently manage multiple invoices, provide audits and provide detailed granular reports.” Family Dollar evaluated several TEM companies and after a formal review, selected Asentinel.

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Working Towards the Gold Medal: Telecom Expense Management vs Technology Expense Management

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You can never count someone out until the end of the race.  This is true of Olympic races and this is true of Usain Bolt who is the first person in history to win three consecutive goldmedals in the 100 m final.  The expected challenger for Usain Bolt, the one expected to cause the most trouble for him was Justin Gatlin.  Gatlin had a storming start but was over taken in the final 20 m by the sheer speed of Usain Bolt. Gatlin received silver medal and Canada’s Andre de Grasse won bronze (Yay! For Canada!!!).

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Pokémon Go: Using your Mobile to Catch them at all Cost

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Who wants to be a Pokémon Master! Pokémon has once again taken the world by storm as millions of people have downloaded the new app, Pokémon Go, on their mobile devices in under a month to join the craze. Niantic made a power move by bringing back the old game and revamping it to fit current technology and social trends. This new release is catching almost anyone that grew up in the 90’s and 2000’s with nostalgia and sparking excitement in both new and old gamers. Solely within the first weekend it launched, the App reached 50 million downloads. Nintendo stocks have since increased and a lot of people are happy about it. I mean who doesn’t love having strangers wander around your neighbourhood or crawling through your backyard in this new odyssey to find virtual Pokémon. The question remaining is, where will the next Pokémon show up?

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Internet of Things, M2M, More Connections Are Bullish for the Industry

The connections with IoT, M2M and other applications will have lower incremental costs compared to smartphones, but there will be a huge increase in volume which enterprises need to manage. The Internet of Things (IoT) will overtake mobile phones as the largest category of connected devices by 2018 according to  Ericson’s Mobility Report. Machina Research predicts that 44% of IT budgets will be dedicated to IoT in four years.

Managing this exponential volume places a premium on more efficient systems to track assets, costs associated with those assets and provide reporting. In this new world, MMS, (Managed Mobility Service), WEM (Wireless Expense Management) and TEM (Telecom/Technology Expense Management) systems become more critical.

Just when critics complain about growth, the market shifts and providers innovate. TEMIA sees the market expanding as its members gain more business. The market is shifting from Capital Expenditures (CapEx) to Operations Expenditures (OpEx) with IT infrastructure moving to the cloud.  The differences are complex as highlighted by CIO, but one critical difference with OpEx is the need to continually track, report and manage ongoing expenses rather than CapEx which involve big expenditures once or a few times.  This has many parallels to managing telecom expenses. TEMIA changed its name from the Telecom Expense Management Industry Association to the Technology Expense Management Industry Association to reflect the shift. Opportunities within the existing client base will grow dramatically over the next few years and this industry is best positioned to address enterprises’ needs.

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