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Tag Archives: WEM

Telecom Inventory is Critical to TEM Success

Accurate telecom inventory is critical for Telecom Expense Management (TEM) success because it provides a baseline of information to validate items on bills and produce cost savings.

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First and Current Presidents Commemorate TEMIA Ten Year Anniversary

West Lake Village, CALIFORNIA – Ten years ago leaders of Telecommunications Expense Management (TEM) and Wireless Expense Management (WEM) solutions providers met to establish TEMIA, the Telecom Expense Management Industry Association. TEMIA’s initial efforts sought to rally market participants to work together on areas of common interest based on the premise that a rising tide will lift all boats and what is good for one member will be good for the entire industry.

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Family Dollar – National Retailer

The Client

With 6,800 stores in 44 States and 45,000 team members, Charlotte-based Family Dollar is a leading retailer throughout the United States. Family Dollar offers customers a mix of quality name brand products they use every day; from consumable products such as household paper products and expanded food assortment, to treasures for every home and even quality apparel for men, woman and children.

The Challenge

In the past couple of years, Family Dollar has engaged in a number of initiatives to improve processes making them more efficient and proactive. One such initiative was its focus on Telecom Expense Management (TEM) processes. “As our chain grew is size and complexity, we realized that we needed to improve management of our telecom costs,” stated Josh Jewett, CIO at Family Dollar, Inc. “We needed a solution that would automate telecom processes to identify billing errors, efficiently manage multiple invoices, provide audits and provide detailed granular reports.” Family Dollar evaluated several TEM companies and after a formal review, selected Asentinel.

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Internet of Things, M2M, More Connections Are Bullish for the Industry

The connections with IoT, M2M and other applications will have lower incremental costs compared to smartphones, but there will be a huge increase in volume which enterprises need to manage. The Internet of Things (IoT) will overtake mobile phones as the largest category of connected devices by 2018 according to  Ericson’s Mobility Report. Machina Research predicts that 44% of IT budgets will be dedicated to IoT in four years.

Managing this exponential volume places a premium on more efficient systems to track assets, costs associated with those assets and provide reporting. In this new world, MMS, (Managed Mobility Service), WEM (Wireless Expense Management) and TEM (Telecom/Technology Expense Management) systems become more critical.

Just when critics complain about growth, the market shifts and providers innovate. TEMIA sees the market expanding as its members gain more business. The market is shifting from Capital Expenditures (CapEx) to Operations Expenditures (OpEx) with IT infrastructure moving to the cloud.  The differences are complex as highlighted by CIO, but one critical difference with OpEx is the need to continually track, report and manage ongoing expenses rather than CapEx which involve big expenditures once or a few times.  This has many parallels to managing telecom expenses. TEMIA changed its name from the Telecom Expense Management Industry Association to the Technology Expense Management Industry Association to reflect the shift. Opportunities within the existing client base will grow dramatically over the next few years and this industry is best positioned to address enterprises’ needs.

What is the Deal with WiFi Calling?

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There is quite a lot of stirring recently around WiFi Calling. It’s hard to believe that the first version of WiFi was almost 20 years ago.  Did you know that Wi-Fi is actually not an acronym for anything, though people seem to think it means “Wireless Fidelity” which would be a play on the highly used term “Hi-Fi” or “High Fidelity”.

WiFi calling has been in use for quite some time. You’ve probably used applications like BBM, Skype, WhatsApp, Viber and Facebook Messenger to contact family and even colleagues. They’ve made it much easier to call over the internet and bypass any wireless networks, or to make a call when the network is just plainly not available. These applications are supporting the trend of using Data to “talk”, instead of using the traditional voice network from carriers. Using WiFi to call does offer its set of challenges – they require the user to open up a separate application to make calls.  It also requires that the recipient of your call has the application installed on their device. And let’s not forget that the WiFi needs to offer a minimum a 1Mbps connection to provide a good quality and for the call not to drop. We’ve all experienced this with Skype and FaceTime at one time or another.

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