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Mobile Help Desk: Your Technology Therapist

Deciding whether to keep your mobile help desk in-house versus guru-sourced? Here are some pros and cons for Guru vs. In-House Mobile Help Desk.

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Help Desk Best Practice: The Knowledge Base

How can an enterprise mobility help desk respond accurately, consistently and efficiently to hundreds of calls? 

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Top 3 Things to Know About TEM for Mid-Market Enterprises

A multitude of specialist vendors exist to manage and optimize technology spend for mid-market enterprises. Blue Hill Research, an independent research and advisory firm focusing on the enterprise technology marketplace, released a report that discusses key trends in mid-market Technology Expense Management (TEM). Titled, Mid-Market TEM Vendor Landscape, it contains useful information for those mid-sized enterprises looking to […]

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Keeping Up with Mobile Security

As time passes, enterprise mobility continues to become more complex. Cybersecurity threats are growing more advanced with each passing day, so how is mobile security evolving and changing to keep sensitive program data safe?

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3 Wasteful Expenses You May Be Missing

Bills can tell you a lot about what services you use and how much each service costs. Businesses often look to lower overall payments, but as enterprise’s telecom networks become more complex, this can be difficult to accomplish. There are three telecom expenses that you may be missing which can impact organizations.

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Looking for a TEM Vendor? The Essential 4-Part Guide to Successful Selection

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Choosing a TEM solutions provider should be easy. Right? You make a list of requirements, look for a provider that meets those requirements, and prepare for implementation. If you’re shaking your head, you undoubtedly know it’s more complex. A lot is at stake, but there’s even more to be gained from the successful selection of […]

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[Creating a Validated Technology] Inventory is Hard. Here are a Few Reasons Why…

In the Technology Expense Management (TEM) industry, and in the quest to fully rationalize the technology costs and assets within a given enterprise, it must be said, that a collection of invoices does not an inventory make.

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Telecom Inventory is Critical to TEM Success

Accurate telecom inventory is critical for Telecom Expense Management (TEM) success because it provides a baseline of information to validate items on bills and produce cost savings.

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What is TEM? Your Sherpa, for Technology Estate Management

If you could answer every question imaginable about the components, costs and processes within your Technology Estate, you would have a superior TEM, or Technology Expense Management system.

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What is TEM?

TEM is the acronym for Telecom Expense Management. It’s a set of processes, expert analysis and software tools to optimize and control a company’s communications services, infrastructure and associated expenses. TEM enables enterprises to identify and resolve billing errors, optimize service plans, manage used and unused assets and services, proactively monitor usage, prevent billing overcharges, […]

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