constructionCustomer

One of the largest construction companies in the US, with operations in 48 states, Puerto Rico, Europe. Over 1,600 wireless users.

Challenges

  • Uncontrolled spend, no standards in place for carriers, costs, devices
  • No corporate discounts with two primary carriers Verizon and Sprint
  • Lack of dedicated internal resources to focus on wireless
  • Decentralized management allowing corporate branches to procure any device and any plan for any employee
  • Unknown inventory; continued payment of service for terminated employees
  • Over $4,000 per month in ancillary charges including ringtones, downloads, text messaging, 411 calls, games, media and unacceptable usage practices
  • Paper and electronic; paper invoices > 4,000 pages per month
  • Manually cost coding charges through A/P to charge back to various branches
  • Hundreds of hours exhausted to cost allocate charges and audit invoices

Solution

Spectrum provided a complete wireless solution and developed a comprehensive and customized mobility strategy that met requirements and exceeded expectations including:

  • Developed mobility strategy standardizing handsets, rates, plans and carriers
  • Audited and benchmarked the mobile environment for all employees
  • Streamlined the procurement of all devices by creating a customized order portal that ensured the end user received the appropriate device, the right plan and the correct carrier
  • Created a customized inventory solution to improve ordering response times for normal procurement, and replacement devices for employees in the field
  • Provided a customized accessory solution allowing the client to purchase OEM accessories at wholesale pricing with direct shipments to end users
  • Spectrum processes, imports and validates all carrier invoices through its proprietary TEM application, TrueVue®, then cost codes all charges through an automated integration with the client’s accounts payable system
  • Spectrum manages, monitors and optimizes the client’s services each month measuring total minutes purchased against usage, text messaging usage, and identifies unacceptable usage
  • Monthly analytical reports assist in the client’s quarterly assessment of ongoing cost reductions

Results

  • Saved the client $1,800,000 over three years
  • Client realized an approximate 300% return on their investment with Spectrum
  • Negotiated new carrier contracts to maximize corporate discounts
  • Reduction of additional headcount – relieved 4 FTE’s (full time equivalents)

“Hiring Spectrum was the right decision… I found their work to be excellent and their insights on vendors, contract negotiation, and technology to be invaluable. The transition to new services was done on time and was totally seamless to our customers… Spectrum continues to deliver unparalleled customer service.” — Scott, V.P. Information Systems

Lessons Learned

  • By eliminating waste very early in the project, Spectrum was able to slash wireless expenses for this client by more than 1/3 of their original cost
  • Implementation of TrueVue® enables accurate asset management including contract and upgrade dates, rate plans, features, employee manager, accessories purchased, Employee ID and cost center general ledger coding, real time visibility for headquarters and branches.
  • Fast and reliable device support improves response time for processing orders, replacements and subscription changes which reduces employee down time and improves workforce productivity
  • Validation and auto-cost coding reduced FTE hours and improved accuracy and timeliness of payments to the carriers minimizing late fees
  • Assuming control of wireless and bringing a central control at Headquarters Spectrum was able to help this client accurately control costs and the internal processes required to procure a device
  • This project freed branch managers from wireless management allowing them to focus on key field business decisions
  • Migrated carrier accounts to allow for pooling of minutes and maximize corporate spend
  • Ongoing management of devices allowed the client to make an decision to eliminate aircards and replace them with embedded netbooks, reducing waste from lost, stolen or damaged aircards while providing the end user with an improved work experience through a technology refresh

For more information: Spectrum

This case study is provided by the TEMIA member company, Spectrum who are solely responsible for the content.