The Client

generic lionfishLionfish is an international, award-winning branding and marketing firm, headquartered in Seattle WA, focused on igniting opportunity for the world’s game changers.

The Challenge

When Lionfish set out to find a cloud-based solution on a single, all-in-one platform to meet their needs for telephony, presence, messaging and collaboration, they looked to their largest client, Microsoft. Having marketed many Microsoft products, Seattle-based Lionfish was familiar with their UC&C brands.

While Microsoft® Lync® and Exchange offered the functionality they required, at the time they were not available in an integrated public cloud environment. Lionfish was faced with the prospect of deploying their own servers and software on-premises, entailing substantial capital and operating expense to deploy and maintain them. The Microsoft Lync product team referred Lionfish to Arkadin. A Gold member of the Microsoft Partner Network, Arkadin built its UC&C business on providing hosted, best-in- class phone, conferencing, email and collaboration services at a fraction of the cost of on-premises solutions. By integrating the enterprise-grade technologies as web-based services hosted in the cloud, they reduced capital expenses and relieved Lionfish from maintenance burdens and technical support so they could focus on strategic operations rather than complex, time- consuming technology infrastructure.

“As we looked for a solution to improve our ability to do online meetings and lower our cost for telephony, Lync was a great solution. Arkadin was the only company to figure out how to deliver Lync in the cloud through the Total Connect brand, making it cost- efficient to deploy.” Nic Wildeman, Principal of Lionfish

The Solution

Built with Microsoft technologies and delivered from the cloud, Arcadin Total Connect is the next generation of collaboration solutions for businesses of all sizes. It provides a simple, consistent interface that empowers Lionfish’s workforce to collaborate in the rich, Microsoft Lync, Exchange and SharePoint® environments in a convenient, all-in-one solution integrated with a phone system and with Arkadin’s audio conferencing.

Key Features

  • Business-class phone system: Arkadin’s premium audio service includes all advanced features such as directory services and unified messaging for accessing voice mail through email from anywhere on any device, plus unlimited inbound and outbound minutes. Exchange infrastructure: Enables hassle-free management of email, contacts, team workspaces, shared calendars, etc.
  • Unlimited VoIP with hybrid audio: Drives cost efficiencies and gives conference participants the option of joining the same meeting via the Internet or standard phone connections, resulting in greater accessibility and productivity.
  • Presence: Workers can view team members’ availability for a call or instant message, communicate their location when working remotely and organize key contacts into groups for easy access.

Arkadin Total Connect enables customers to tailor the configuration to their needs versus a one-package-fits-all solution.

“Arkadin has an incredibly robust telephony and UC platform, which is ideal for businesses of any size.” Nic Wildeman, Principal of Lionfish

Results

Microsoft + Arkadin = Next Generation of Collaboration

By shedding their out-of-date collaboration solutions for the robust, all-in-one Total Connect package, advanced collaboration and communications tools were eminently affordable. Lionfish achieved its objective of having all UC&C services delivered from one platform and by one vendor.

High ROI

The new Lync Mobile client extends the collaboration functionality to include video, giving users a familiar and consistent experience on Windows®, Apple and Android smartphones and tablets. Lionfish found it very easy to download and install regardless of the device, enabling them to work in the most complete Lync environment from any location for better, more productive teamwork.

“We went from $30,000 for servers to $69 per seat per month for Total Connect, with all the features of Lync, including voice and presence. I estimate we saved $50,000 in one year by making the shift. For a small company like ours that’s significant.” Nic Wildeman, Principal of Lionfish

Mobility

The new Lync Mobile Client extends the collaboration functionality to include video, giving users a familiar and consistent experience on Windows, Apple and Android smartphones and tablets. Lionfish found it very easy to download and install regardless of the device, enabling them to work in the most complete Lync environment from any location for better more productive teamwork.

“Arkadin recently upgraded us to the Lync Mobile platform, which is awesome! I was running late for a meeting yet I was able to fully participate via Lync through my mobile phone. It worked extremely well.” Nic Wildeman, Principal of Lionfish

About Arkadin

Arkadin Collaboration Services, an NTT Communications Company, is one of the largest and fastest growing Collaboration Service Providers in the world with a full suite of audio, web, video conferencing and Unified Communications solutions. The company’s global network of 53 operating centers in 32 countries has dedicated local support teams to service its 37,000 customers.

This case study is provided by the TEMIA member company, Arkadin Collaboration Services who are solely responsible for the content.