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Tag Archives: Cloud

What is TEM?

TEM is the acronym for Telecom Expense Management. It’s a set of processes, expert analysis and software tools to optimize and control a company’s communications services, infrastructure and associated expenses.

TEM enables enterprises to identify and resolve billing errors, optimize service plans, manage used and unused assets and services, proactively monitor usage, prevent billing overcharges, optimize spending and save money. Often specialists also perform sourcing functions. These specialists will identify service providers; negotiate directly with providers and coordinate with their clients to obtain the optimal combination of prices, contract terms and service levels.

TEM programs provide enterprises improved productivity by controlling and allocating telecom expenses as well as enforcing internal policies governing the use of connected assets and services.

TEM benefits businesses in a number of qualitative and quantitative ways:

Annual savings resulting from cost reductions

  • Centralized management of related expenses
  • Inventory validation and optimization
  • Integrated resource management
  • Visibility into key usage, cost and performance information with reporting analytics
  • Better insight into future expected communications spend
  • Reduced risk with monitored usage and oversight of policies governing that use.
  • Support services for mobile and smart devices
  • Bill payment and dispute management services

Clients have experienced extraordinary results ROIs, streamline workflows, increase visibility, optimize services, etc. The benefits are real and measurable with: strong ROIs, streamlined workflows, increased visibility, optimized services and more.

About five years ago, clients began to ask questions about cloud, Internet of Things (IoT), and data center initiatives. These initiatives impact TEM, and our firm, Network Control, has developed new capabilities and offerings to meet clients’ needs. Projects became more complex as we helped clients prepare and plan for the migration to newer technologies.

As the level of client complexity grew, demand for guidance within TEM engagements has also increased. Clients began to ask for objective strategic assessments of their current state and roadmaps for their future. TEM morphed into something more sophisticated and complex. Engagements require specialized knowledge and expertise, not just software. The benefits an enterprise obtains by engaging in a TEM initiative have also grown.

TEM clearly provides significant benefits to companies. As needs have changed, complexity increased and potential risks (financial, legal and security) have grown. The TEM industry has evolved. Telecom Expense Management is now Technology Expense Management. It will continue to grow and evolve as new technologies are introduced. Clients’ complex network demands dictate more comprehensive solutions to better manage and control the inventory and expenses for telecom and related technology areas.

Learn more about our firm Network Control
Contact us today.

Internet of Things, M2M, More Connections Are Bullish for the Industry

The connections with IoT, M2M and other applications will have lower incremental costs compared to smartphones, but there will be a huge increase in volume which enterprises need to manage. The Internet of Things (IoT) will overtake mobile phones as the largest category of connected devices by 2018 according to  Ericson’s Mobility Report. Machina Research predicts that 44% of IT budgets will be dedicated to IoT in four years.

Managing this exponential volume places a premium on more efficient systems to track assets, costs associated with those assets and provide reporting. In this new world, MMS, (Managed Mobility Service), WEM (Wireless Expense Management) and TEM (Telecom/Technology Expense Management) systems become more critical.

Just when critics complain about growth, the market shifts and providers innovate. TEMIA sees the market expanding as its members gain more business. The market is shifting from Capital Expenditures (CapEx) to Operations Expenditures (OpEx) with IT infrastructure moving to the cloud.  The differences are complex as highlighted by CIO, but one critical difference with OpEx is the need to continually track, report and manage ongoing expenses rather than CapEx which involve big expenditures once or a few times.  This has many parallels to managing telecom expenses. TEMIA changed its name from the Telecom Expense Management Industry Association to the Technology Expense Management Industry Association to reflect the shift. Opportunities within the existing client base will grow dramatically over the next few years and this industry is best positioned to address enterprises’ needs.

About TEMIA

TEMIA, the Technology Expense Management Industry Association, was founded in 2006 by the largest Telecom Expense Management (TEM) solution providers. Today, TEMIA members include firms in a range of industries: MMS, TEM, Cloud, IT Services,  MAM, UEM, EMM, M2M/IoT, App Dev, Unified Communications, Mobile Help Desk, Logistics, Network Service Providers and other categories. 

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