Font Size

Tag Archives: telecoms expense management

Family Dollar – National Retailer

The Client

With 6,800 stores in 44 States and 45,000 team members, Charlotte-based Family Dollar is a leading retailer throughout the United States. Family Dollar offers customers a mix of quality name brand products they use every day; from consumable products such as household paper products and expanded food assortment, to treasures for every home and even quality apparel for men, woman and children.

The Challenge

In the past couple of years, Family Dollar has engaged in a number of initiatives to improve processes making them more efficient and proactive. One such initiative was its focus on Telecom Expense Management (TEM) processes. “As our chain grew is size and complexity, we realized that we needed to improve management of our telecom costs,” stated Josh Jewett, CIO at Family Dollar, Inc. “We needed a solution that would automate telecom processes to identify billing errors, efficiently manage multiple invoices, provide audits and provide detailed granular reports.” Family Dollar evaluated several TEM companies and after a formal review, selected Asentinel.

Read more ...

Upcoming Webinars

The Telecom Expense Management Industry Association (TEMIA) is pleased to host webinars on a broad range of topics. These programs are part of TEMIA’s vision and mission of improving industry knowledge, fostering ongoing TEM performance improvement, and reducing market friction for delivery and ultimate success of TEMIA members. The association will continue to help members by promoting telecom expense management, enhancing the category image through education, marketing, and developing industry standards to augment overall service quality.

Enterprise Webinars

TEMIA offers educational webcasts for enterprises, government, and other organizations. These webcasts will feature different members of the association speaking on a range of topics which shall include information for organizations that are seeking to learn about telecom expense management solutions. Below is a listing of the upcoming webinars:

  • Thinking about an MDM Solution… Now What? Wednesday, March, 21, 2012 11:20 EST. This 40 minute webinar will address strategies for organizations that are grappling with the complexity of devices, services, applications and rising costs for mobility. How will you support Mobile Device Management? It will identify the level of effort by MDM solution and operating system. space is limited.
  • Plan Globally, Deliver Locally: Finding the Smart Balance for Your Organization’s International Mobile and Fixed TEM Needs – Wednesday, April 25, 2012. This webinar will explore what activities need to be managed locally and what activies should be managed globally to promote efficiency and consistency. One size does not fit all…

Future Webinars

TEMIA is developing a full range of valuable webinars with telecom service providers industry analysts, and other subject matter experts.TEMIA looks forward to hosting telecom service providers (North American as well as international providers)presenting their plans for updates to electronic billing media, eBonding, and international billing. Speakers and organizations that are interested in presenting to TEMIA should contact Joe Basili to discuss potential topics.

Supplier Alliance Partner Showcase

Many firms join associations for the opportunity to network and partner with other companies. On November 12 at 11 AM (Eastern Time) TEMIA·hosted a virtual networking webcast. The·Supplier Alliance Partner Showcase can now be accessed by suppliers that are seeking to evaluate new capabilities to augment their firm’s current offering. Click on this link to see a listing of suppliers that participated and click on their logo to access the recording.

Past Webinars

  • Healthcare and Telecom Expense Management: Finding the Right Prescription for Curing Chronic Costs – As the complexity of devices, services and applications for Health Systems and Hospitals continues to grow, analysts expect a 44 percent increase in telecom spend over the next few years. TEM is just what the doctor ordered for restoring health to fixed and wireless communications. Listen and view this recording.
  • Free! TEM Software and Professional Services for the Mid-Market – Learn about an interesting approach that leverages carrier relationships to provide TEM software and professional services for the mid-market at no cost to customers. Listen and view this recording.
  • New Perspectives on International TEM – Global TEM engagements are gaining momentum. Organizations are seeking to roll-out TEM to international locations, but there are some challenges that you must overcome. Learn about this topic from an expert with a European perspective.
  • Cut Expenses and Make Your Telecom Program Green –  This webinar provides strategies to cut expenses through green initiatives. It also addresses security and an environmentally responsible way to deal with growing number of retired devices that are sitting in closets and desks. As the time to upgrade devices shrinks you can make money with this program. Listen and view the recording,
  • Taming the Tablet Tiger Learn about critical parameters to bid and evaluate tablets for enterprise businesses. This webinar also discusses how to assess the potential impact to budgets, key contractual terms and conditions, policy impact, and best practices. Listen and view the recording.
  • Why You Need TEM Software   to gain new perspectives on TEM software and learn how the next generation of TEM systems are enabling spend, control and security for management of smartphones, tablets and more.Listen and view a recording of this webinar!
  • The State of the Smartphone in Enterprise Communications This webinar featured the latest developments in Wireless Expense Management (WEM) and Mobile Device Management (MDM).
  • New Perspectives on Individual Liable vs. Corporate Liable Mobility This webinar provided new perspectives on the great debate between individual liable and corporate liable devices. Managing expenses, securing data on devices and new technology is changing this debate. Access the recording.
  • Technology’s Impact on Your Telecom Expenses Are you currently implementing or planning to implement roll-outs of Smart Devices (smartphones and tablets); Cloud Computing; Social Networking;Video Conferencing; Session Initiation Protocol (SIP)? Before youblindly follow the advice of others that say you must provision more bandwidth and spend more money on your network,Learn somesimple steps that you can taketo avoid costly mistakes. Access the slides and the recording.
  • Harness the Benefits of International TEM and WEM Programs Is This A Good Time to Go International with Telecom Expense Management (TEM) and Wireless Expense Management (WEM)? Multi-national organizations stand to capture large savings through executing global Telecom Expense Management and Wireless Expense Management initiatives by gaining control of one of their top line item expenses. Learn how to overcome top challenges in building an international TEM and WEM practice and gain a unique perspective on international sourcing. This webinar features best practices, benchmarks and open industry standards that you can use for your program. Access the recording now.
  • Managing Challenges in International Mobility – This webinar, in two parts, discusses the specific challenges and perspectives necessary in properly managing international mobility. This webinar answers many questions:
    • Are you seeking to cut costs for enterprise mobility expenses?          • Individual liable or corporate liable… which is better?
    • What are the best practices for procuring devices and service plans?  • Do you struggle with helpdesk issues for mobility?
    Access the recording for Managing Challenges in International Mobility now.
  • What You Need to Know About TEM Service Level Agreements – Whether you are evaluating a TEM solution, you just bought a solution or you have one and you are seeking to make it more effective, you need to think about Service Level Agreements (SLAs). Don’t attempt to use standard boiler plate language from your lawyers. SLAs for TEM need to reflect the unique nature of TEM engagements. Access the recording for What You Need to Know About TEM Service Level Agreements.
  • Managing TEM Implementations – (New Tools, Teams, Outsourcing, SaaS, and Software)If you are evaluating a TEM solution, you need to think about the implementation process. Careful planning can help streamline the process. Access the recording for Managing TEM Implementations.
  • Learn about TEMIA’s Ethics Code. It creates industry standards for accuracy and truth in advertising, marketing, sales, and all other forms of communication. It also states that members will seek to win on their strengths and not disparage competitors. The code requires members to disclose any potential conflicts of interest to clients. Another important highlight calls for members that have evidence that another member or non-member may not be conforming to the principles of this Ethics Code, to notify the Ethics Committee for further review. It will apply to non-members because TEMIA wants to improve the entire TEM industry. View the Ethics code now.

Past Webinars 2009

In February, TEMIA hosted Verizon’s eBonding Product Manager. The presentation included an overview of Verizon’s eBonding features, flow and architecture, Verizon’s eBonding partner program, and implementation overview later today. During the presentation members were please to learn that in the third quarter wireless products are going to be added to the portal. When this feature is enabled, it will make it possible for TEM Suppliers to provide their customers with links to make it possible to place orders directly into Verizon’s provisioning system.

Access TEMIA’s Archived Webinars

TEMIA posts recordings of past webcasts that members can access on demand. Sign in and access these archived recordings by going to: Downloads/Vendor Library/Archived Webcasts.

TEMIA Selects New Board; Ratifies Ethics Code

July 20, 2010 TEMIA, the authoritative voice for the Telecom Expense Management (TEM) Solutions Providers, held its annual meeting. Nineteen TEM companies and 32 attendees came to the annual meeting.

An Ethics Code was debated and ratified, new executive board members were selected, and future programs were discussed.

Read more ...

Ethics Code

Benefits • Code of Ethics • Dues • Apply


The mission of the Ethics Committee is to establish TEMIA as the accepted ethical standard and industry authority for the Telecom Expense Management (TEM) industry and to enhance the category image of TEM though an Ethics Code. TEMIA is seeking to use its industry position to have this code apply to the entire industry: members, non-members and all market participants.

  1. TEMIA members commit to a shared Ethics Code with each other and the market.
  1. Members will adhere to generally accepted standards of accuracy and truth in advertising, marketing, sales, and all other forms of communication.

    Accuracy Standards

    The contents of communications in all forms must represent statements of fact. Statistics, implied comparisons, and so-called ‘first to market or only to offer a particular capability’ must be provable. Neglecting to research statements may present a clear conflict with other members, TEMIA’s interest in the Ethics Code and industry standards. Examples of false or misleading statements if they cannot be proven include:

    1. “XYZ is the #1 TEM Solution Provider.” (Implies that a neutral 3rd party study has awarded status)
    2. “XYZ is/was the first company to offer… “(Implies that no single TEM vendor does this)
    3. “XYZ manages more telecom invoices in Europe…” (Implies everyone else manages less)
  2. Members will disclose to clients any potential conflicts of interest, which may be perceived as conflict with duty to the client including payment from parties associated with service delivery.
  3. Members will not offer payment or gifts to clients or potential clients for their business.
  4. Members will act with professionalism and deal fairly with clients, past and present, fellow members, and the general public.
  5. Members will seek to win on their strengths, and they will not disparage competitors or other industry participants.
  6. Members will treat competitors as they want to be treated.
  7. Members will safeguard the confidences of both present and former clients, and they will not accept retainers which may involve the disclosure or use of these confidences to the disadvantage or prejudice of such clients.
  8. Prior to the commencement of client engagements, members will establish clear definitions of the services and products to be provided, clear contracts, and make the client aware of the fee structure and all associated costs.
  1. Members will communicate the Ethics Code to their employees and take responsibility to insure that all employees adhere to this Ethics Code.
  2. Members may submit items for review to get an opinion from the Ethics Committee.
  3. If a member has evidence that another member or non-member may have violated this Ethics Code, the member is obligated to present the information to the Ethics Committee ( for review.
  4. Continuous violations of the Ethics Code by a member company may lead to expulsion of the company from TEMIA and forfeiture of its membership.


Member Benefits

Benefits • Code of Ethics • Dues • Apply

Why Join TEMIA?

  1. TEMIA is the authoritative voice for Tehcnology and Telecom Expense Management (TEM); Wireless Expense Management (WEM);  Mobile Device Management (MDM); Managed Mobility Services (MMS); and Solutions Providers in related areas.
  2. Our mission is aligned with your interests. TEMIA supports your firm by working to:

a. Expand the size of the TEM WEM, MDM, MMS and related markets
b. Foster ongoing performance improvement through open industry standards
c. Promote TEM, WEM, MDM, MMS and related areas to customers, carriers, and analysts
d. Advocate for TEMIA members by reducing the friction in working with carriers and selling to customers.

3. TEMIA fosters ongoing perfromance improvement and education.

4.  Members find value in our regualr meetings that provide an opportunity meet peers and exchange ideas. Partnerships, mergers and acquistions result from our meetings.

12 Reasons to Join Now   Contact Us Now

5. TEMIA is publishing white papers for use by its members with the TEMIA logo and the individual member company branding

6. TEMIA is taking on issues that can only be addressed by an industry association. This includes

a. Carrier Billing
b. Industry standards and best practices
c. NDA agreements with carriers that delay implementations and add to costs of doing business

7. Additional member benefits include

a.  Participation in TEMIA’s industry standards programs
b.  Spotlights in TEMIA press releases featuring members with links back to their websites
c.  Participation in member webcasts to enterprises
d.  Listing on the TEMIA member portal
e.  Access to the TEMIA website to initiate blog postings, post items (subject to editorial review) and more
f.   Regular members may vote, serve on the Board of Directors, and benefit from serving on committees

8. If you want to shape the industry’s future, you must have a seat at the table.

Apply to join TEMIA now

Translate »